Built for 5–100 agent teamsContact center managersCustomer service directorsInside sales leadersScore 100% of calls — not 2%End coaching by gut feelCoach the patterns, not the symptomsTrain new hires without burning customersManager 1:1s with actual dataCut auditor cost, not coverageBuilt for 5–100 agent teamsContact center managersCustomer service directorsInside sales leadersScore 100% of calls — not 2%End coaching by gut feelCoach the patterns, not the symptomsTrain new hires without burning customersManager 1:1s with actual dataCut auditor cost, not coverage
For teams of 5–100 agents · Contact centers · Customer service · Inside sales

Your QA team is drowning. We built the boat.

Three hours of audit work for every one hour of calls. Auditors who cost more every year. Scores that vary depending on who happened to listen. Turn Around Talk replaces all of it with consistent scoring from our Brain — and tells you exactly what to do with the results.

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100 free QA minutes 5 free role plays No credit card No per-seat pricing Setup in 10 minutes
Built for Contact center managers · Customer service directors · Inside sales leaders · Training and QA managers developing teams of 5–100 agents
Six Sigma Black Belt Designed by a contact-center operator and Six Sigma Black Belt — built around the quality discipline your team already uses, not against it.
The Problem

Traditional QA is broken

Most contact centers QA only 1-3% of calls. The rest are invisible. The 1-3% that do get reviewed take hours, cost a salary, and get scored differently every time.

The current state

Manual QA

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3 hours of audit per 1 hour of calls Listen, transcribe, score, write feedback. The math never works.
×
$50K+ per auditor, per year Plus benefits, training, turnover. The headcount line item that never shrinks.
×
Inconsistent scoring Two auditors review the same call and disagree by 20-30%. Coaching loses meaning.
×
Only 1-3% of calls reviewed The other 97% never get looked at. Patterns hide in plain sight.
×
You score, then what? A spreadsheet of scores does not tell you who to coach, on what, with which words.
With Turn Around Talk

Powered by Turn Around Talk's Brain

✓
Calls scored in seconds, not hours Drop a recording. Get a transcript, scores, and feedback before the kettle boils.
✓
Less than $0.30 per minute scored Fraction of an auditor's hourly cost. Volume tiers drop it to $0.15.
✓
Same rubric every time, on every call Our Brain doesn't have a Monday. Scores are consistent across days, calls, and reps.
✓
100% of calls scoreable Bulk-upload a ZIP of last week's recordings. Every single one gets scored.
✓
Coaching Intelligence built in Turn Around Talk's Brain tells you who to coach, on what, and gives the manager a ready-to-use script.
The Cost of Not Knowing

The 97% you can’t see is what hurts you.

When your agents are undertrained and your QA covers a slice of last week’s calls, the damage doesn’t show up in a report. It shows up in your renewal numbers, in compliance reviews, and in the supervisors who burn out coaching by gut feel.

97%
Calls never reviewed

Patterns hide in plain sight. The agent who’s been losing customers all month? You won’t catch them until the resignation comes in.

5pt
CSAT drop = lost renewals

Every point of CSAT you can’t move costs you renewals. Every coaching session that misses the mark is another month it doesn’t get better.

∞
Compliance exposure

Every call your auditor missed is a compliance risk sitting quietly in your recordings — until the day it isn’t.

Where most QA tools stop

Most QA tools score. We tell you what to do next.

Coaching Intelligence reads every scored session in your account, surfaces team-wide patterns, flags individual employees who need attention, and writes a manager-ready coaching script targeted to each person's specific gaps. You stop guessing what to coach on. You start having focused 20-minute conversations that actually move the needle.

Learn how Coaching Intelligence works
Built for teams like yours

What “after” looks like

Three teams, three before-and-afters. The scenarios are anonymized, the changes are concrete.

40-Agent SaaS Support Team
Before Two QA analysts spot-checked ~2% of calls. Their scoring disagreed by 20% on the same recordings. Coaching 1:1s were “feel-based.”
After 100% of calls scored against the same rubric. Managers walk into 1:1s with the criterion the team is weakest at and the exact phrase the agent missed.
15-Agent Inside Sales Team
Before New hire ramps were 90 days. Most of that was “listen to good calls” and hope it sinks in. Manager bandwidth was the bottleneck.
After New hires practice with an AI customer 4–5 times before their first live call. Manager spends 20 min/week reviewing — not training.
80-Seat Contact Center
Before Compliance review caught a missed disclosure 6 months after the call. The auditor who flagged it wasn’t sure how widespread it was.
After Every uploaded call gets scored on the disclosure criterion within minutes. Pattern detection across the whole team, not the 2% sample.
Learn More

Pick where you want to go next

Visual

See it in action

Three looping demos showing role-play, audio QA, and Coaching Intelligence. No signup needed.

Watch the demos → Features

Full feature breakdown

Eight platform features, in detail: scenarios, rubrics, audio QA, coaching log, and more.

Read the features → Pricing

Simple, pay-as-you-go

Volume tier pricing. No subscriptions. Free starter credits when you sign up.

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Stop spot-checking. Start scoring everything.

Sign up free in 60 seconds. Every new account gets 100 audio QA minutes and 5 role-play sessions. No credit card required.

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Setup in under 10 minutes First scored call, same session Cancel anytime — nothing to cancel