Turn Around Talk puts your team in realistic AI voice conversations — and delivers scored feedback, coaching scripts, and progress tracking. No shadow sessions needed.
Manager-led practice varies wildly in quality. Employees hold back. Scenarios get recycled. Nobody walks away truly confident.
Coaching eats into leadership time. Shadowing live calls risks customer experience. Feedback is delayed and too often generic.
Did the training actually work? Without objective scoring, you’re guessing. Weak spots stay hidden until a real call goes wrong.
A complete training loop built for busy managers and motivated teams.
Design realistic situations — irate customers, refund demands, tough negotiations — with persona, voice, and constraints.
Drag employees, scenarios, and scoring rubrics into the assignment bin. Your team gets an instant email notification.
Employees speak with a realistic AI voice. The entire conversation is transcribed in real time — no supervision needed.
AI evaluates against your rubric. Scores, coaching scripts, and specific improvement areas land in both inboxes immediately.
Every feature reduces manager burden while raising the performance ceiling for every employee.
Now you can also upload your existing call recordings. AI scores every interaction against your rubric - instant feedback, training opportunities, and coaching insights. Less than $0.25/minute - a fraction of the cost to have a human QA listen, score, and report.
Set a trigger event, customer persona, constraints, and opening line. Choose from multiple realistic AI voices. Create once, reuse forever.
Define exactly what great looks like. Each criterion gets a weight, a question, and an ideal answer. AI scores objectively every time.
After every session, get specific AI-generated strengths and gaps — not generic feedback. Know exactly where each employee needs work.
Assign scenarios, rubrics, and employees in seconds with a visual drag-and-drop builder. Employees receive instant email notifications.
Track average scores per criterion, team progress over time, and session counts. Export everything to CSV for deeper analysis.
Turn AI insights into a ready-to-use conversation guide. Managers walk into coaching meetings prepared — every time.
The moment a session ends, AI evaluates the full transcript against your rubric and delivers a complete performance breakdown.
From call centers to sales floors, Turn Around Talk is changing how teams practice.
“Our reps used to dread role-play sessions. Now they actually ask for more practice runs. The AI scores are consistent — no favoritism, no confusion about what ‘good’ looks like.”
“I used to spend half my week shadowing calls. Now I review the AI coaching scripts and have focused 20-minute conversations. My team is performing better with less of my direct time.”
“New hires go through five AI call scenarios before ever touching a live customer. By the time they’re on the floor, they’re already comfortable with our most common difficult situations.”
Build scenarios and rubrics at no cost. Only pay when your team runs a scored training session.
Build scenarios, create rubrics, and add employees completely free. When you’re ready to run scored sessions, purchase credits in blocks of 10.
For teams running consistent training cycles. Credits refresh every month so your team stays sharp all year.
For high-volume training environments — call centers, multi-team deployments, and organizations committed to continuous performance improvement.
All plans include unlimited scenario building, rubric creation, and employee management. You only pay when training sessions are scored.
Start your free trial today. Build your first scenario in minutes. No credit card required.