Privacy Policy

1. Information We Collect

We collect information to provide and improve our Services. The types of information we collect include:

• Account Information: Name, email address, phone number, and company details when you register for an account
• Usage Data: Information about how you interact with our Services, including training sessions completed, scenarios attempted, and performance metrics
• Voice Data: Audio recordings from training sessions (used solely for providing the Service and improving our AI)
• Device Information: Browser type, operating system, and device identifiers when you access our Services

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI-powered voice training Services
• Track and report on training performance and progress
• Communicate with you about your account and provide customer support
• Personalize your experience and deliver content relevant to your training needs
• Detect, prevent, and address technical issues and fraudulent activities
• Comply with legal obligations and enforce our terms
• We do not sell your information

3. Data Storage and Security

Your data is stored on secure servers with industry-standard encryption. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you Services. You may request deletion of your data at any time by contacting us. After account deletion, we may retain certain information in anonymized form for analytics and improvement of our Services.

5. Third-Party Services

We may share your information with third-party service providers who assist us in operating our Services, including:

• Cloud hosting and infrastructure providers
• AI voice processing services (for delivering real-time voice training)
• Payment processors (for processing purchases)
• Analytics providers

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt out of certain data uses, including marketing communications

To exercise these rights, please contact us through the Service or our official channels.

7. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the updated policy.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the Service or our official channels.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings, but disabling them may affect the functionality of our Services.