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MINUTES.

Build your rubric, create a scenario, assign it to your team. Three steps. No training required. Your team starts practicing the same day you sign up.

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5 min
To Build a Rubric
10 min
To Create a Scenario
2 min
To Assign to Your Team
0
Tech Skills Needed
1
Build a Rubric

Define Exactly What a Great Call Looks Like

Add your criteria, write the question the AI should assess, describe the ideal answer, set a weight. Done. The rubric becomes your scoring engine on every session.

  • Weight each criterion so AI scores what matters most
  • Reuse across every scenario — or create unique ones per use case
  • Share rubrics team-wide with one toggle
Build Your First Rubric →
Rubric Builder
De-escalation Rubric
4 criteria · Total weight: 100%
Empathy & Acknowledgment35%
"Did the agent acknowledge the customer's frustration before solving?"
Ideal: Uses customer's name, mirrors concern, validates before resolving.
Policy Adherence25%
"Did the agent stay within refund and escalation policies?"
Ideal: Never commits to >20% refund without supervisor approval.
Resolution Offer25%
"Did the agent offer a specific, actionable resolution?"
Ideal: Clear next step — refund timeline, follow-up, or escalation path.
Closing & Follow-Up15%
"Did the agent confirm resolution before ending the call?"
Ideal: Summarizes outcome and thanks the customer.
✓ Weights total 100% — Rubric ready
2
Create a Scenario

Build the Call Your Team Dreads Most

Set the trigger event, customer persona, AI constraints, and voice. The AI stays in character throughout — just like a real caller. Your team won't know what comes next.

  • Multiple realistic AI voices to choose from
  • Set hard constraints the AI must respect (no full refunds, must escalate)
  • Create once — assign to any employee, forever
Create Your First Scenario →
Scenario Builder
Angry Customer — Double Billing Complaint
Customer was charged twice for their subscription and is calling angry, demanding a full refund and threatening to cancel.
Long-time customer, frustrated, tech-averse. Will escalate quickly if not heard.
Do NOT accept a refund >20% without 3 pushback attempts. Always request to speak to a manager if unresolved.
Rachel — Professional Female, Midwestern
De-escalationBillingHigh Difficulty
✓ Scenario Saved
3
Assign & Launch

Drag. Drop. Your Team Gets an Email.

No scheduling. No back-and-forth. Drop your employees, scenario, and rubric into the assignment builder and hit Send. Everyone gets notified instantly with a direct link to their training.

  • Assign to individuals, groups, or the whole team at once
  • Employees get instant email with their login and assignment
  • Track completion in real time from your dashboard
Assign Your First Training →
Assignment Builder
Employees
👤 Jordan M.
👤 Maria C.
👤 Darnell T.
👤 Riley K.
Assignment
Scenario
🏅 Double Billing Complaint
Rubric
📋 De-escalation Rubric
Send — 3 employees notified instantly

“I built our rubric, created two scenarios, and had my whole team assigned in about 45 minutes. Never set up a training system that fast.”

Karen L. — Customer Service Manager, Regional HVAC Company

Your Team Can Be Practicing Tomorrow.

Sign up free. Build your scenario today. No credit card required.

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