Please read these terms carefully before using Turn Around Talk.
Turn Around Talk is NOT a HIPAA-compliant or PCI-DSS-compliant platform. You are strictly prohibited from uploading or processing audio recordings that contain Protected Health Information (PHI), Social Security numbers, credit card numbers, bank account numbers, or any other regulated personal or financial data. The obligation to ensure compliance with applicable data protection laws rests entirely with you, the Account Holder. See Section 6 for full details.
By creating an account or using the Turn Around Talk platform ("Service"), you ("Account Holder," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.
If you do not agree with any part of these Terms, you must not access or use the Service.
Turn Around Talk provides a cloud-based call center training platform that allows organizations to:
Audio transcription and analysis is performed using third-party artificial intelligence services, including Google Gemini. By using the Service, you also agree to the applicable terms of those third-party providers.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account. Turn Around Talk will not be liable for any loss or damage arising from your failure to comply with this obligation.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
You are solely responsible for complying with all applicable laws governing the recording of telephone calls and conversations. Requirements vary by jurisdiction. Many states and countries require the consent of all parties to a recorded conversation. You represent and warrant that you have obtained all legally required consents before uploading any audio recording to the Service.
Turn Around Talk assumes no liability for your failure to obtain required recording consents.
Turn Around Talk is not designed, certified, or intended to be used as a HIPAA-compliant, PCI-DSS-compliant, or otherwise regulated data processing system. We have not entered into a Business Associate Agreement (BAA) with our AI processing vendors (including Google) on your behalf, and we make no representations that our systems meet the technical or administrative safeguard requirements of any regulated compliance framework.
You are strictly prohibited from uploading audio recordings that contain:
While Turn Around Talk employs reasonable technical measures — including AI prompt instructions and automated pattern-detection filters — designed to reduce the likelihood that such data is retained in transcripts, these measures do not constitute a compliance guarantee and may not catch all instances. The burden of ensuring that prohibited data is not submitted to the Service rests entirely with you.
If you operate in an industry that regularly handles regulated data (healthcare, financial services, insurance), it is your responsibility to implement call handling procedures that prevent regulated data from appearing in recordings submitted to this Service, or to use a purpose-built compliant platform for those workflows.
Audio files uploaded to Turn Around Talk are transmitted to third-party AI services for transcription and scoring. Transcripts and scores are stored in our database associated with your account. We do not manually review or sell your audio content. See our Privacy Policy for full details on how data is stored, accessed, and deleted.
We do not store raw audio files permanently. Audio files are processed and then removed from temporary storage. Transcripts derived from those files are retained for your use within the platform.
The Turn Around Talk platform, including its software, design, scoring algorithms, training templates, and Coaching Intelligence system, is owned by Turn Around Talk and protected by applicable intellectual property laws. You retain ownership of the audio content you upload. By uploading content, you grant Turn Around Talk a limited license to process that content for the sole purpose of delivering the Service to you.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED SCORES, TRANSCRIPTS, OR COACHING RECOMMENDATIONS WILL BE ACCURATE OR SUITABLE FOR ANY SPECIFIC PURPOSE.
AI-generated outputs are for training and coaching guidance only. They are not legal, medical, financial, or professional advice and should not be relied upon as such.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TURN AROUND TALK AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT YOU PAID TO TURN AROUND TALK IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Turn Around Talk and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including any data protection or privacy law; (d) your upload of prohibited data as described in Section 6; or (e) any claim by a third party that your use of the Service infringes their rights.
We reserve the right to suspend or terminate your account at our discretion if you violate these Terms, including but not limited to uploading prohibited data or using the Service for unlawful purposes. You may cancel your account at any time by contacting us. Termination does not relieve you of obligations incurred prior to termination.
We may update these Terms from time to time. We will notify account holders of material changes by email or by a notice posted in the platform. Continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes.
These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Turn Around Talk operates, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively in the courts of competent jurisdiction in that state.
For questions about these Terms, please contact us at:
Turn Around Talk
support@turnaroundtalk.com